Buyer Protection Program Last update 1 month ago

At DealMega, safeguarding buyer satisfaction is our utmost priority. We are committed to offering you unparalleled freelance services and ensuring your interests are protected every step of the way. Here are the core principles we adhere to at DealMega:

Buyer-centric Approach:

  • We prioritize delivering uncompromising quality at the most competitive prices in the market.
  • Sellers on DealMega are obligated to fulfill orders in strict accordance with our terms, including adherence to job descriptions, order requirements, and any agreed-upon terms communicated through DealMega's chat feature.
  • Any disputes or discrepancies regarding a service description or communication with sellers will be resolved in favor of the buyer.

Premium Service Quality:

  • You deserve a fully functional product devoid of errors, bugs, or any deficiencies that might hinder its intended use.
  • Services delivered to you must meet or exceed the quality showcased in the seller's portfolio.

Timely Delivery:

  • You have the flexibility to cancel an order within 20 minutes of placing it, no questions asked.
  • DealMega guarantees you an automatic refund if a seller fails to accept an order within 24 hours.
  • Sellers are obliged to complete orders within the specified timeframe. Failure to meet deadlines entitles you to cancel the order and receive an instant full refund.

Ongoing Support:

  • You can request revisions to submitted work until it aligns with your order requirements.
  • If you remain dissatisfied with the delivery even after multiple revisions, you can initiate arbitration for a full refund under DealMega's Money-back Guarantee.
  • In cases of incomplete or substandard work, orders will be promptly canceled, and you can opt for either a full refund, retaining the product rights with the seller, or a partial refund with the product rights transferred to you.

Trust and Transparency:

  • You have the freedom to leave a review for each order, except when additional services are requested without payment.
  • Seller-initiated cancellations result in negative reviews.
  • Positive reviews contribute to a Dealmega's ratings, enhancing its visibility in the Catalog, while negative reviews diminish their prominence. This ensures that the services showcased are consistently provided by top-tier, verified sellers.
  • Once a negative review is submitted, sellers are prohibited from contacting you directly or through the order page without your consent.

At DealMega, we're committed to fostering a transparent and secure marketplace environment where your satisfaction is our foremost concern.